If your question isn't addressed here or you would like more information, please contact customer service for further assistance.


Click on the following sections:

Account Information Custom Research Other
Boxoffice Reporting Tour History
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Account Information

    I can’t login! The screen keeps resetting itself back to the sign-in screen.
This issue is not related to anything that Pollstar has set on your account...
    I can’t remember my password and / or username!
You can do a password and username recovery by clicking on the link...
    How do I change my username?
To change your pollstarpro.com username, please send an email request to...
    How do I update my account information?
You can change the name on your account by clicking on “Edit Account.” From this...
    I’ve moved and need to update my magazine mailing address.
You can update your mailing information by clicking on “Edit Account.”...
Your Pollstarpro.com account is part of your print subscription and is an...
    How do I create my free associate account?
You can create your associate account once you are logged in as the primary...
    How do I change the name on my associate account?
You can make all modifications or disable the associate account via the...
    How can I renew my account?
Accounts can be renewed immediately online. Simply click on...
    When is my account expiring?
You can view your current account expiration date under...
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Boxoffice Reporting

    How do I enter my box office information?
To enter box office information on PollstarPro.com for print and online...
When you are entering your artist and event start date you must first click on...
    What if the date is grayed out when I try to enter my box office numbers?
If the date is gray it means we have already received numbers for that...
    What if I can’t find the correct date of my event to enter box office data?
If the date was not listed in our upcoming events database, it will not show...
    Where do I submit my upcoming event dates?
Artist or venue representatives are always welcome to submit itineraries to...
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Custom Research

    How do I find artist contact information and tour routing?
Click on the Custom Research Tab. Select either events Events or Artist...
    I’ve searched but the results do not include what I want.
Your Pollstarpro.com account is part of your print subscription and is an...
    How do I find company contact data or staff rosters?
Click on Custom Research and select Industry. Type in all or part of the company...
    I’m looking to find an individual but I’m not sure where they work.
Click on Custom Research and select Industry. Type in all or part of the person’s...
    I’m looking for a list of specific types of companies.
Click on Custom Research and select Industry. You can then use the...
    How do I search for companies in the surrounding cities?
If you want to customize your search criteria, you can create Region Presets...
    How do I see events in a specific city?
Click on the custom research tab. Select “Events.” Type just the city name...
    How do I check artist routing and availability in my area?
Select Custom Research and then “Artist Avails.” Enter the date you are looking to...
    Where do I check for new tours?
Select Features then click on “New Tours” to see a list of new tours for the current...
    Where can I find the Year-End charts on the website?
You can find our current and past Year-End, Mid-Year and Quarterly charts either...
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Tour History

    How do I buy a block of tour histories at a discount?
You can purchase detailed tour history block credits from your “Edit Account”...
    How do I run a Tour History?
Search for the artist, venue or city (NEW) that you are interested in from the Search Box...
    I tried to buy a Tour History but I get a notice saying I do not have access.
If you are getting a message stating you do not have tour history access...
    How can I get receipts for my tour history purchases?
Invoices for tour histories are emailed to the address you have on file for...
    I can’t find my receipts. How can I review my past account activity?
You can view your order history under your “Edit Account” link...
If you wish to have invoices emailed to a separate email address you can...
Once on the Detailed BoxOffice Tour History page (result page), you can include or exclude...
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Other

We do that and more. Actually, there are hundreds of box office reports that go...
    How do I get my company listed in Pollstar’s industry directories?
Please use our directory update forms located on the home page tab under...
    Who do I contact if I’m having problems getting my magazine in the mail?
You can email customerservice@pollstar.com or call our customer service...
    Who do I contact if I can’t find the answer to my question here?
If you still have questions about the website or your account please feel free to email...

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